www jaya9bd Terms and Conditions

1 Definitions and Interpretations

Certain terms used in this document have specific meanings, which are clarified below. "Platform" refers to the www jaya9bd website, mobile app, and all services within it. "Member" or "you" refers to any registered user. "Company" refers to the organisation that operates www jaya9bd. "Terms" refers to this entire document, which may be updated from time to time.

"Balance" refers to the total funds held in your account, with cash balance and bonus balance tracked separately. "Wagering Requirement" refers to the obligation to place a specified amount in bets before a bonus can be withdrawn. "KYC" (Know Your Customer) refers to the identity verification process.

2 Account Registration and Eligibility

2.1 Age Limit and Eligibility

To open an account on www jaya9bd, you must be at least 21 years old. By registering, you confirm that you meet this age requirement and that you are providing your accurate personal information. If any person registers an account with false information, the Company reserves the right to cancel that account and forfeit the balance.

2.2 One Account Policy

Each individual may hold only one account. Opening multiple accounts under the same name, or from the same device, IP address, or payment method, is strictly prohibited. If multiple accounts are detected, all of them will be closed and any associated bonuses will be void.

2.3 Accuracy of Registration Information

At the time of registration, you must provide your real name, correct mobile number, active email address, and all other required details accurately. If verification is needed at a later stage, you must cooperate. If any of your details change, update them as soon as possible or notify the support team.

3 Account Security and Verification

3.1 Protecting Your Login Details

It is your responsibility to keep your username and password completely confidential. You are requested not to share this information with anyone else. You are personally responsible for all activity carried out from your account. If you suspect unauthorised access to your account, notify the support team immediately.

3.2 Identity Verification (KYC)

www jaya9bd follows a KYC process to ensure secure transactions. Before making a withdrawal, or when depositing above a certain amount, you may be required to submit a copy of your national identity card or passport and proof of ownership of your mobile wallet. If verification is not completed, the withdrawal process may be delayed.

3.3 OTP Verification

An OTP may be sent to your mobile for certain activities. Never share this OTP with any third party. No employee of the Company will ever ask for your OTP — any such request is fraudulent.

4 Deposits and Withdrawals

4.1 Accepted Payment Methods

www jaya9bd currently supports deposits and withdrawals via bKash, Nagad, Rocket, and Upay. The payment account must be registered in your own name — transactions using another person's wallet are not permitted.

4.2 Minimum Amounts

The minimum deposit amount is ৳500 (for all methods). The minimum withdrawal amount is ৳800. Transactions below these amounts will not be processed.

4.3 Withdrawal Processing Time

Withdrawal requests are generally completed within 30 minutes to 3 hours. This time may increase if KYC verification or additional security review is required. Before withdrawing, ensure that the required wagering has been completed on your account.

4.4 Transaction Accuracy

When making a deposit or withdrawal, ensure the correct mobile number and amount are entered. The Company is not responsible for transactions made with incorrect information. Any issues reported to the support team within 24 hours can be investigated.

5 Bonuses and Promotions

5.1 Welcome Bonus

New members will receive a 150% bonus on their first deposit, up to a maximum of ৳5,000. For example: depositing ৳1,000 adds a ৳1,500 bonus, giving a total balance of ৳2,500 — however, to withdraw the ৳1,500 bonus, you must first wager ৳1,500 × 25 = ৳37,500. A bonus can never be treated as direct cash.

5.2 Other Promotions

www jaya9bd offers various promotions from time to time, such as weekly reload bonuses, slot bonuses, cricket bonuses, and referral rewards. Each promotion has its own wagering conditions and validity period, which are clearly stated on the promotion page. Multiple bonuses cannot be combined at the same time unless the promotion terms specifically allow it.

5.3 Conditions for Bonus Cancellation

A bonus may be cancelled in the following cases: claiming bonuses from multiple accounts, registering with false information, violating promotion terms, or betting patterns that indicate abuse of bonus benefits. If a bonus is cancelled, any associated winnings may also be withdrawn.

6 Gaming Rules

6.1 Game Results

The results of all games on www jaya9bd are determined by an RNG (Random Number Generator) or through a live dealer. It is not technically possible to alter game results. If a technical error occurs during a game, that round will be considered void and the stake will be returned.

6.2 Betting Limits

Each game or event has a minimum and maximum bet limit, which is displayed in the game interface. Different limits may apply for VIP members. The Company reserves the right to adjust betting limits at any time.

6.3 Sports Betting

In sports betting, odds offered before an event begins may not be final. Odds change quickly in live betting. If an event is cancelled or incomplete, the stake for that bet will be returned, unless the rules state otherwise.

7 Prohibited Activities

Any of the following activities are strictly prohibited and will result in immediate account closure:

• Money laundering or conducting transactions using funds from illegal sources
• Playing games using bots, scripts, or automated software
• Exploiting platform vulnerabilities or technical errors
• Using another person's account or selling your account
• Threatening, harassing, or engaging in abusive behaviour toward other members or staff
• Collusion or coordinated betting for the purpose of abusing bonuses
• Operating an account under a false identity

8 Responsible Gaming

www jaya9bd believes that gaming is a form of entertainment — it is not a source of income. We advise all members to play within their means. Reading our Responsible Gaming Policy will give you full details on protective tools such as setting deposit limits, taking a temporary break, or permanent self-exclusion.

If you notice signs of a gaming problem, contact our support team immediately. Seeking professional help is recommended for those struggling with problem gambling.

9 Privacy

It is our responsibility to keep the personal information you provide at registration secure. We store your information using SSL encryption and modern security technology. Our Privacy Policy, which forms part of these Terms, describes in detail how your information may be shared with third parties.

We may be required to provide information in response to a lawful request from a law enforcement authority. Please refer to the Privacy Policy for more details.

10 Limitation of Liability

www jaya9bd makes every reasonable effort to provide uninterrupted service. However, the Company will not be liable in the following cases:

• A game being interrupted due to loss of internet connection
• Delays or failures on the part of a third-party payment provider
• Temporary service disruption caused by unexpected technical errors
• Any loss resulting from the member's own negligence

The Company reserves the right to correct or reclaim any winnings or bonuses incorrectly awarded due to a technical error.

11 Account Closure and Suspension

11.1 At the Company's Initiative

In cases of terms violation, fraudulent activity, or security concerns, the Company may suspend or close any account without prior notice. The Company reserves the right to hold the relevant balance until an investigation is complete.

11.2 At the Member's Initiative

You may request account closure at any time. Before making the request, ensure there are no active bets or pending withdrawals on the account. Any valid balance will be returned after verification.

12 Changes to Terms

www jaya9bd reserves the right to amend any part of these Terms at any time. Members will be notified of significant changes via email or through the platform. Continued use of the platform after any changes will be considered acceptance of the updated terms. You are therefore encouraged to review this page regularly.

Visit our Frequently Asked Questions (FAQ) for answers to common queries — you will find detailed information on accounts, payments, and bonuses there.

13 Contact and Dispute Resolution

If you have a complaint or query, our support team is available 24/7 to help. You may contact us in either Bengali or English.

• Live Chat: Chat directly from any page on the platform, at any time of day or night
• Email: [email protected]

After receiving a complaint, we aim to review and respond as quickly as possible. Complex matters that require detailed investigation may take longer.

To learn more about our company, visit the About Us page.