www jaya9bd Privacy Policy

www jaya9bd is an online entertainment platform that provides casino games, slots, live casino, and sports betting services for users in Bangladesh. We place the highest priority on the privacy of our users.

The purpose of this privacy policy is to clearly inform you what kind of information www jaya9bd collects about you, why it is collected, how it is used, and what measures we take to protect your information. Visit our About Us page to learn more about us.

This policy applies to the website https://wwwjaya9bd.cam and its associated mobile applications. If you disagree with any part of this policy, you are requested to stop using our services.

www jaya9bd collects various categories of information in order to provide its services. This information is collected either directly from you or through automated technology.

2.1 Information You Provide Directly

Information you provide directly during registration, verification, and transactions:

• Full name and date of birth (for age verification — applicable to users aged 21 and above)
• Mobile number and email address
• National ID or passport number (for account verification)
• bKash, Nagad, Rocket, or Upay mobile banking number (for transactions)
• Your preferred username and password

2.2 Automatically Collected Information

Some information is collected automatically when you use www jaya9bd:

• IP address and device identifier information
• Browser type, operating system, and device model
• Log data showing which pages of the site you visited and for how long
• Session information collected through cookies and similar tracking technologies
• Gameplay history, bet amounts, and transaction records

2.3 Information Received from Third Parties

In some cases, information about you may reach us through payment processors or identity verification services. This information is used solely for the purpose of ensuring security and preventing fraud.

www jaya9bd uses the information it collects for the specific purposes described below. Your personal information is not used for any unauthorised purpose.

• Account Management: Completing registration, verifying login, and keeping the account secure.
• Identity Verification: Confirming age and preventing fraudulent activity.
• Payment Processing: Successfully completing deposit and withdrawal transactions.
• Customer Support: Resolving your issues via 24/7 live chat and email.
• Security: Preventing cyberattacks, fraud, and unauthorised access.
• Service Improvement: Analysing user behaviour to improve the platform experience.
• Legal Obligations: Retaining information as required to comply with applicable laws and regulations.
• Communications: Sending important service notices, policy updates, or security-related messages.

Your personal information is kept under strict control. Information is shared with third parties only in the following situations:

4.1 Service Provider Partners

Necessary information is shared with certain trusted service providers for payment processing (bKash, Nagad, Rocket, Upay), identity verification, and technology infrastructure. These partners are contractually bound to comply with our privacy standards.

4.2 Legal Requirements

In the case of a court order, a lawful request from a law enforcement agency, or any other legal obligation, the required information may be provided to the relevant authority.

4.3 Business Restructuring

In the event of a merger, acquisition, or transfer of assets, user information may be transferred. In such situations we will notify you in advance and ensure continuity of this policy.

4.4 With User Consent

For any purpose other than those listed above, we will obtain your explicit consent before sharing your information.

www jaya9bd employs industry-standard technical and organisational measures to protect your information. Our key security steps are:

• SSL Encryption: All data transmissions are encrypted using 256-bit SSL technology.
• Secure Servers: User information is stored in secure data centres.
• Access Control: Only authorised staff can access the relevant information.
• Two-Factor Authentication: OTP-based two-factor authentication is available.
• Regular Audits: Security systems are regularly reviewed and updated.
• Fraud Monitoring: Automated monitoring to detect suspicious activity.

Despite our efforts to protect your information, it is not possible to guarantee 100% security when transmitting data over the internet. You are therefore also responsible for keeping your password and account details confidential.

www jaya9bd uses cookies to improve site functionality and user experience. Cookies are small text files stored in your browser.

6.1 Essential Cookies

These cookies are essential for maintaining login sessions, ensuring security, and keeping the site's basic functions running. They cannot be disabled.

6.2 Performance Cookies

These cookies are used to understand how different parts of the site are being used. The information collected is anonymous and not personally identifiable.

6.3 Cookie Controls

You can disable cookies from your browser settings. However, some features of the site may become limited as a result.

www jaya9bd retains your personal information for as long as necessary. Information is kept while your account is active and for the following periods afterwards:

• Account Information: At least five years after the account is closed.
• Transaction Records: For the period required by legal obligations.
• Communication Information: For as long as necessary to ensure effective customer support.
• Identity Verification Documents: For the period required by regulatory requirements.

Once the need for retention has ended, information is securely deleted or anonymised.

As a www jaya9bd user, you have the following rights over your own information. Contact our support team to exercise these rights.

8.1 Right to Access

You may request to know what information we have collected about you. We will provide you with a copy of that information within a reasonable time.

8.2 Right to Correction

You may request correction of any inaccurate or incomplete information in your profile. We will make the correction promptly.

8.3 Right to Deletion

In certain circumstances you may request that your information be deleted. However, some information may need to be retained for a specified period due to legal or contractual obligations.

8.4 Right to Object to Processing

You may object at any time to receiving marketing messages. You will be removed from that list immediately.

www jaya9bd is not intended for anyone under the age of 21. We do not knowingly collect personal information from minors. Age verification is mandatory at the time of registration.

If we become aware that a minor's information has entered our system, that information will be deleted immediately and the associated account will be closed.

www jaya9bd may update this privacy policy from time to time based on changes to services, technology developments, or legal requirements.

For significant changes, we will notify you by email or via a site notice. The updated policy will take effect from the date it is published. Continued use of the site will be considered your acceptance of the updated policy.

Our Terms and Conditions page sets out the full terms of service in detail — it is advisable to read that alongside this privacy policy.

If you have any questions, concerns, or requests regarding this privacy policy or your information, please contact us: